Shipping policy

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

PLEASE ALLOW 3-5 BUSINESS DAYS OF PROCESSING FOR YOUR ORDER TO SHIP.

HOW LONG IS THE SHIPPING TIME?

ALL ORDERS WITHIN THE US ARE SHIPPED VIA COMPLIMENTARY GROUND SHIPPING.

AVERAGE TRANSIT TIMES WITHIN THE US ARE 1-5 BUSINESS DAYS

AVERAGE TRANSIT TIMES INTERNATIONALLY: 5-10 BUSINESS DAYS

THERE ARE CIRCUMSTANCES THAT ARE OUT OF CONTROL (NATURAL DISASTERS, HOLIDAYS, WEATHER, ETC) THAT MAY CAUSE SHIPPING DELAYS. WHILE MOST PACKAGES WILL ARRIVE ON TIME, THERE MAY BE CIRCUMSTANCES AND DELAYS THAT OUR CARRIERS MAY EXPERIENCE. FOR THIS REASON, WE DO NOT GUARANTEE THE EXACT DELIVERY TIME AND DEFAULT RESPONSIBILITY TO THE SHIPPING COMPANY.

WILL I RECEIVE A TRACKING NUMBER?

WE PROVIDE TRACKING FOR EVERY ORDER. TRACKING WILL BE AVAILABLE ONCE YOUR PRODUCT IS SHIPPED. 

PLEASE REACH OUT TO CUSTOMERSERVICE@EVE.COM.CO IF YOU HAVE ANY QUESTIONS REGARDING TRACKING.

CAN I CANCEL MY ORDER?

PLEASE EMAIL CUSTOMERSERVICE@EVE.COM.CO FOR QUESTIONS REGARDING CANCELLATIONS. IF WE ARE UNABLE TO CANCEL YOUR ORDER, WE WILL HELP YOU RETURN THE ITEM ONCE IT HAS BEEN DELIVERED.