FAQs
WHERE DO YOU SHIP?
EVE SHIPS WORLDWIDE.
WE OFFER FREE COMPLIMENTARY, GROUND SHIPPING THROUGHOUT THE UNITED STATES, AND $20 SHIPPING TO ALL OTHER COUNTRIES.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
PLEASE ALLOW FOR 1-3 DAYS TO PROCESS YOUR ORDER, AND 1-5 BUSINESS DAYS TO RECEIVE YOUR ORDER ONCE IT HAS BEEN PROCESSED.
WHAT ARE YOUR SHIPPING RATES?
WE OFFER FREE, COMPLIMENTARY GROUND SHIPPING THROUGHOUT THE UNITED STATES, AND $20 SHIPPING TO ALL OTHER COUNTRIES.
DO YOU OFFER INTERNATIONAL SHIPPING?
YES. INTERNATIONAL SHIPPING COSTS $20
CAN I CHANGE OR CANCEL MY ORDER AFTER PLACING IT?
PLEASE EMAIL CUSTOMERSERVICE@EVE.COM.CO WITH YOUR ORDER NUMBER IF YOU NEED TO CHANGE OR CANCEL YOUR ORDER.
HOW CAN I TRACK MY ORDER?
YOU WILL RECEIVE AN EMAIL WITH TRACKING. IF YOU HAVEN’T RECEIVED A TRACKING NUMBER, PLEASE EMAIL CUSTOMERSERVICE@EVE.COM.CO.
WHAT IS YOUR RETURN POLICY?
WE ACCEPT RETURNS WITHIN 14 DAYS OF DELIVERY.
HOW DO I START A RETURN OR EXCHANGE?
PLEASE EMAIL CUSTOMERSERVICE@EVE.COM.CO REQUESTING A RETURN OR EXCHANGE, ALONG WITH YOUR ORDER NUMBER.
DO YOU OFFER FREE RETURNS?
RETURNS ARE SUBJECT TO A $5 RESTOCKING FEE THAT WILL BE DEDUCTED FROM YOUR REFUNDED AMOUNT.
HOW LONG DOES IT TAKE TO PROCESS A REFUND?
5-10 BUSINESS DAYS AFTER THE PRODUCT IS RECEIVED.
HOW DO I FIND MY SIZE?
PLEASE REFER TO THE PRODUCT PAGE YOU ARE REFERENCING FOR THE SPECIFIC SIZE GUIDE.
HOW DO I CARE FOR MY CLOTHING?
PLEASE REFER TO THE PRODUCT PAGE YOU ARE REFERENCING TO FOR SPECIFIC CARE INSTRUCTIONS.
HOW CAN I CONTACT CUSTOMER SERVICE?
PLEASE EMAIL CUSTOMERSERVICE@EVE.COM.CO FOR ANY QUESTIONS OR CONCERNS.